ALMICA 

REFUND POLICY

Almica furniture is produced specifically for each client. Please review the standard design, dimensions, finish, access requirements and lead time carefully before placing an order.

Cancellations and changes

Orders may be canceled or changed within 24 hours of purchase for a full refund. After 24 hours—or once production, material ordering or scheduling has begun, whichever occurs first—the order is final sale, except for the remedies and statutory rights described below.

Standard made-to-order pieces

Every standard Almica collection piece is made after it is ordered, exactly as designed and shown. Because materials, labor and freight planning are committed specifically to that order, standard made-to-order furniture is final sale after the cancellation window and is not eligible for return or exchange.

Customized pieces

Pieces adapted in dimension, scale, finish or other approved specifications are also final sale and are not eligible for return or exchange.

Damage or workmanship concerns

If a piece arrives damaged, note visible damage on the carrier’s delivery receipt before signing, photograph the packaging and product, retain all packing materials and contact us within 48 hours. For a confirmed transit-damage or workmanship claim, Almica will determine the appropriate remedy, which may include repair, replacement or refund.

Material variation

Variation in tile tone, sheen, pattern and placement is inherent to the material and hand-applied construction. Minor surface and color differences are part of the intended character of the piece and are not defects.

Delivery refusal and access

Refusing delivery because a piece does not fit through an entry, because access conditions were not disclosed, or for reasons unrelated to verified damage does not create a right of return. Related storage, redelivery or return-freight charges are the customer’s responsibility.

Nothing in this policy limits rights that cannot be excluded under applicable law.

How to contact us

Submit cancellation requests and product concerns through our contact page, including your order number. For damage or workmanship concerns, include photographs and a description. Please report damage within 48 hours where possible to assist the carrier investigation; this request does not remove rights that apply by law.

Approved remedies and refunds

Do not ship furniture back without written return instructions. For a confirmed defect, shipping damage or an error by ALMICA, we will arrange the appropriate remedy and any necessary return transportation at our expense. Approved refunds are returned to the original payment method promptly, within applicable legal deadlines. Your bank may require additional processing time.

Shipment delays

If we cannot meet the promised shipment timing, we will provide a revised estimate and the opportunity to agree to the delay or cancel for a full refund as required by law. Final-sale terms do not override these rights.